Online shopping
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Online shopping

Worksheet

    1. 1)

      In Switzerland, one in two people regularly shops online, generating an estimated annual turnover of 9 billion francs.

    1. a)

      Where do you buy the following products and services? Choose.

       

      Holidays
      Electronic devices
      Fashion and accessories
      Transport services (bus, train, taxi, plane)
      Means of transport (bike, scooter, car)
      Medication and sanitary products
      Tickets for events
      Groceries and beverages
      Home furnishings
    1. b)

      List some online shops or online marketplaces that you regularly use to make purchases.

    1. c)

      Have you ever sold anything online? If yes, list what online marketplaces you used to do so and what kind of items you sold.

    1. d)

      Do you prefer to shop online or in physical, brick-and-mortar stores? Explain your choice with three arguments.

    1. e)

      Read the arguments below for online shopping and for shopping in brick-and-mortar stores. Add those that also apply to you to your list with arguments from exercise 1d).

      Arguments for online shopping Arguments for shopping in brick-and-mortar stores
      You can shop anytime and from anywhere. You can meet up with friends.
      There are many options to choose from. You can try on or look at the goods directly.
      It is easier to compare products and prices. You can get advice when shopping.
      You can benefit from the reviews of other customers. There are no ‘bad’ surprises if the goods don’t meet expectations.
      You can find the product quickly. Less energy consumption for transport and less waste (packaging material).
      Simplicity: Online shopping takes only a few clicks, and therefore saves time. Stores are also job and earning opportunities for local people. Mail-order business mainly creates poorly paid jobs.

       

    1. 2)

      Now read the Online shopping case study.

    1. 3)

    1. Assess whether the following statements are true or false. Check the boxes of the correct statements. For each false statement, explain in a complete sentence why it is not correct.
      Tip: Read the ‘Good to know’ box carefully.

    1. 4)

    1. After completing her apprenticeship, Emina just wants to relax for a while. So she books her next holiday online. On the website where she finds the cheapest flight to Rome, she doesn’t see a quality label.

      What else can she check to make sure she has landed on a reputable provider? Select the features she can use as indicators for reliability.

    1. 5)

      In Switzerland, the most commonly used method of payment on the internet is the credit card.

    1. a)

      The following text explains how a credit card works. Fill in the gaps in the text with one of the following terms:

      instalments / loan / payment card / month / money / payment

      A credit card is a that allows you to withdraw , pay and book online anywhere in the world. You get a small every month. The maximum amount of the loan is determined in advance. At the end of the , you receive a credit card statement, which you must pay either in a single or in .

    1. b)

      Name two advantages and two disadvantages of this payment method when shopping online.

      Advantages:

      Disadvantages:

    1. 6)

    1. The ‘buy now, pay later’ (BNPL) payment method has advantages and disadvantages for consumers. Consider which of the following statements are an advantage or a disadvantage of BNPL and assign them accordingly.

       

      Consumers can make purchases even if they do not have enough money at the moment.
      There is a risk of losing track of outstanding payments.
      Additional interest or fees are often incurred if instalments are not paid on time.
      Larger purchases do not have to be paid for at once, but are spread over several months.
      Losing track of outstanding payments may lead to debt.
    1. 7)

    1. Alec wants to gift Emina a backpack from The North Face for her birthday. Online, he finds three different vendors selling the model. Calculate which is the cheapest offer.

        Vendor A Vendor B Vendor C
      Purchase price CHF 120 CHF 132 CHF 115
      Payment method Invoice (additional charge of 2% of the purchase price) Credit card PayPal
      Shipping costs CHF 7 CHF 11.50 CHF 10 plus CHF 6 additional charge for customs and taxes
      Overall costs

       

    1. 8)

    1. After the summer holidays, the new football season starts. For that, Alec needs new football boots. He knows that he likes the ‘Adidas Predator 20.2’ model. For Alec, the following criteria are important:

      • The total price should be as low as possible.
      • He wants to have the shoes delivered to his home within 7 days.
      • He wears shoe size 43.
      • If possible, he wants to pay by invoice.


      Search the internet for the best deal. Enter three different offers in the table and choose the best one.

        Vendor 1: Vendor 2: Vendor 3:
      Purchase price
      Shipping costs
      Payment method (including any applicable fees)
      Overall costs

      Selected offer: