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Support
iconomix offers full and fast support, ranging from online demos (such as the iconomix tour) to FAQs, a system check and a form to request personal support.
Tips on how to get started
We suggest you start by taking the
iconomix tourhttp://www.iconomix.chen/tour/, which provides an overview of the iconomix training programme and contains helpful hints for teachers who would like to use it in class.
Some modules come with a demo which illustrates how they can be used in lessons. The range of demos is being expanded continually.
The
information leaflet(365 KB)http://www.iconomix.ch/fileadmin/docs/flyer/iconomix-flyer_en.pdf about iconomix is available in four languages. You can order it using the
contact formhttp://www.iconomix.chen/service/contact/.
FAQs
Answers to frequently asked questions can be found under
FAQshttp://www.iconomix.chen/service/support/faq/.
Technical requirements
The technical requirements for the best use of iconomix can be found under
system requirementshttp://www.iconomix.chen/service/support/technical-requirements/. The
system checkhttp://www.iconomix.chen/service/support/system-check/ tests if your system and browser meet the technical requirements.
Support news
Support newshttp://www.iconomix.chen/service/support/support-news/ contains systems administration information, for instance on maintenance times, interruptions to our service and possible workarounds as well as changes to the service offered.
User support
If the
FAQshttp://www.iconomix.chen/service/support/faq/ and
support newshttp://www.iconomix.chen/service/support/support-news/ do not help, please complete our
support formhttp://www.iconomix.chen/service/support/support-form/. The iconomix support team will contact you by phone or e-mail within 24 hours.